FAQ

Q: What is your return policy?

A: After receiving the product, our customers have up to 14 days to contact our Customer Support by emailing  support@polymer80.com or calling 800-517-1243 option 4 to initiate a return.  Once we receive the product back we will issue a full credit card refund, provided the product is undamaged and ready for restock/re-sale.


Q: I just want to talk to someone about the product and concept!

A: It would be an honor to talk to you. Email: support@polymer80.com.  Our industry leading customer service is one of the things that sets us apart!


Q: May I lawfully make a firearm for my own personal use, provided it is not being made for resale?

A: A: The following is taken from the ATF Website: “Firearms may be lawfully made by persons who do not hold a manufacturer’s license under the GCA provided they are not for sale or distribution and the maker is not prohibited from receiving or possessing firearms.”  However, firearms are regulated by federal, state, and local laws, regulations, rules, and case law interpretations.  And, we are not lawyers and cannot provide legal advice.  Moreover, firearm laws are dynamic and vary from state-to-state and county-to-county. As such, it is advised that you consult with local counsel to obtain an opinion letter specific to your jurisdiction.


Q: Can I use separate shipping and billing addresses?

A: No, unfortunately we do not accept separate shipping and billing addresses. This is to protect you, the customer, and Polymer80, Inc. from potential fraudulent transactions.


Q: Can you ship an order outside of United States?

A: We do not currently ship any orders outside of the continental U.S.  We do have international dealers that are happy to ship out of the country.  Check out Brownells and Rainier Arms.


Q: Are you storing my credit card information?

A: No, our payment gateway system passes the credit card information directly through to the credit card processor. This protects all of us. Send us your request to support@polymer80.com


Q: I need to add something to an order I just sent.

A: If you need to add something to your order, send us a quick email support@polymer80.com and we’ll contact you via phone to add it to your order. At that time we’ll need to take your credit card info directly over the phone. Please do not email us any credit card information.


NOTE: Not finding an answer for your question? Go to our Contact page and send us your question. Or send an Email to: support@polymer80.com